Terms of Service

These Terms of Service ("Terms") govern your access to and use of bratan, including the website, customer dashboard, and all related hosting services. bratan is operated by Poor-Plebs e.U., registered at , Austria ("we", "us", "our"). Full operator details are available on our Imprint page.

By creating an account, purchasing a subscription, or otherwise using the service, you enter into a binding contract with us on the basis of these Terms. If you do not agree to these Terms, do not use the service.

These Terms apply in addition to any applicable law. Nothing in these Terms limits your mandatory statutory rights as a consumer under Austrian or European Union law, including the Konsumentenschutzgesetz (KSchG) and the Fern- und Auswärtsgeschäfte-Gesetz (FAGG).

bratan is a managed container hosting platform for self-hostable open-source AI agent frameworks — currently OpenClaw or Hermes. We provide each subscriber with a dedicated, isolated Docker container running your chosen agent framework connected to your chosen chat platform (Telegram, Discord, or Slack). The service includes container provisioning, a customer dashboard, health monitoring with automatic restarts, guided onboarding, and up to 10 GB of persistent storage with automated backups.

bratan operates on a Bring Your Own Key (BYOK) model. You connect your own AI provider API key (e.g. OpenAI, Anthropic, Moonshot, Google, xAI, OpenRouter, Vercel AI Gateway) and pay your AI provider directly for usage. We do not provide AI services, AI API keys, or AI-generated content. We do not mark up or profit from your AI provider costs.

We may update, improve, or modify the service when reasonably necessary for security, maintenance, legal compliance, or product development. We will provide reasonable notice of material changes that reduce core functionality. We may discontinue features that are no longer viable, provided we give at least 30 days notice for features that are part of the paid subscription.

You must be at least 18 years old or the age of legal majority in your jurisdiction to use the service. By registering, you represent that you meet this requirement.

You must provide accurate and complete information during registration and keep it up to date. Each person may maintain only one account. You are responsible for all activity under your account and for maintaining the confidentiality of your login credentials.

You may register using email and password or through a supported social login provider (e.g. Google). If you use social login, your use of that provider is subject to their own terms and privacy policy.

Access to the hosting service requires a paid monthly subscription. The applicable price, including all taxes, is displayed during checkout before you confirm your purchase. All prices are in euros (EUR) and include Austrian value-added tax (VAT) where applicable.

Subscriptions renew automatically each month on the anniversary of your initial subscription date. You will be charged the then-current subscription price at each renewal. We will notify you of any price changes at least 30 days before your next billing cycle. If you do not agree to a price change, you may cancel before it takes effect.

Payments are processed by Stripe, Inc. We do not store your payment card details; they are handled entirely by Stripe in accordance with PCI-DSS standards. You may update your payment method at any time through the Stripe-hosted billing portal accessible from the dashboard.

If a payment fails, your account enters a 7-day grace period during which you can update your payment method. If payment is not resolved within the grace period, your service will be suspended and your container will be stopped. Service resumes when payment is resolved.

You may cancel your subscription at any time from the dashboard. Cancellation takes effect at the end of the current billing period. You retain access to the service until then. We do not provide refunds for partial billing periods, except where required by mandatory law or as described in Section 5 (Right of withdrawal).

If you are a consumer within the European Union, you have the right to withdraw from this contract within 14 days of its conclusion without giving any reason, in accordance with the Austrian Fern- und Auswärtsgeschäfte-Gesetz (FAGG), which implements the EU Consumer Rights Directive.

To exercise your right of withdrawal, you must inform us of your decision by an unambiguous statement (e.g. by email to [email protected]). You may use the model withdrawal form provided below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

If you withdraw from this contract, we will reimburse all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed of your decision to withdraw. We will use the same means of payment as you used for the initial transaction, unless you expressly agree otherwise. No fees will be charged as a result of the reimbursement.

If you requested that the service begin during the withdrawal period, you must pay us an amount proportional to the service provided up to the time you communicated your withdrawal, compared with the full subscription period.

Exception: If you expressly consent to the immediate provision of the service and acknowledge that you thereby lose your right of withdrawal once the service has been fully provided, the right of withdrawal does not apply. During checkout, you will be asked to provide this express consent. We will send you a confirmation of this consent by email.

Model withdrawal form: To Poor-Plebs e.U., [email protected]: I hereby give notice that I withdraw from my contract for the provision of the following service: bratan hosting subscription. Ordered on: [date]. Name of consumer: [name]. Email: [email]. Date: [date].

You are solely responsible for all activity that occurs within your container and under your account. This includes all data you store, all configurations you make, all AI interactions you initiate, and all content generated or processed by your agent instance.

You must comply with all applicable laws and regulations when using the service. In particular, you must not use the service for any of the following purposes: (a) terrorism, terrorist financing, or the promotion of terrorism; (b) money laundering or the financing of criminal activity; (c) the creation, storage, or distribution of child sexual abuse material; (d) distributing malware, conducting denial-of-service attacks, or engaging in any form of cyberattack; (e) sending unsolicited bulk messages (spam); (f) cryptocurrency mining or other resource-intensive workloads not related to the hosted agent's functionality; (g) any activity that violates applicable Austrian, European Union, or international law.

You must not abuse shared infrastructure or use the service in a manner that degrades the performance, stability, or availability of the platform for other users. This includes excessive resource consumption, attempts to escape container isolation boundaries, probing or attacking platform infrastructure, and any deliberate or negligent action that impairs service quality for other tenants.

You are responsible for complying with the terms of service of your AI provider (e.g. OpenAI, Anthropic, Moonshot, Google, xAI, OpenRouter, Vercel AI Gateway). We are not a party to your relationship with your AI provider and assume no liability for your AI usage or costs.

You must keep your account credentials, chat platform credentials (such as bot tokens or OAuth credentials for Telegram, Discord, or Slack), and AI API keys secure. You must notify us promptly if you become aware of any unauthorized use of your account.

bratan is a hosting service provider within the meaning of Article 6 of the EU Digital Services Act (Regulation (EU) 2022/2065) and Section 16 of the Austrian E-Commerce-Gesetz (ECG). We store and transmit information provided by you, at your request, in your dedicated container.

We do not monitor, review, edit, or control the content within your container. We have no general obligation to monitor your container content or to actively seek facts indicating illegal activity (DSA Article 8, ECG Section 18). We do not analyse what you use your agent instance for.

You are solely responsible for the legality of all data, content, and activities within your container. If you process personal data of third parties within your container (e.g. through Telegram, Discord, or Slack conversations), you are the data controller for that data under the General Data Protection Regulation (GDPR). We act solely as an infrastructure provider and do not determine the purposes or means of such processing.

Under the DSA and ECG hosting safe harbour, we are not liable for information stored in your container, provided that (a) we do not have actual knowledge of illegal activity or illegal content, and (b) upon obtaining such knowledge, we act expeditiously to remove or disable access to the content concerned.

In accordance with Article 16 of the Digital Services Act, any person may notify us of the presence of allegedly illegal content on our platform. Notices should be submitted to [email protected] and must include: (a) a sufficiently substantiated explanation of why the content is considered illegal; (b) a clear indication of the exact electronic location of the content (e.g. tenant or container identifier); (c) the name and email address of the notifier; (d) a statement confirming the bona fide belief that the information and allegations contained in the notice are accurate and complete.

We will send an electronic confirmation of receipt without undue delay. We will process notices in a timely, diligent, non-arbitrary, and objective manner. Where we decide to restrict access to content or take other action in response to a notice, we will provide the affected user with a clear statement of reasons, including the facts and legal or contractual basis for the decision and information about available redress.

The service depends on third-party providers, including Stripe (payment processing), Hetzner (server infrastructure), your chosen chat platform (Telegram, Discord, or Slack), and your chosen AI provider (e.g. OpenAI, Anthropic, Moonshot, Google, xAI, OpenRouter, Vercel AI Gateway). These services are provided by independent third parties under their own terms.

We are not responsible for outages, errors, policy changes, or service limitations caused by third-party providers. We will make reasonable efforts to maintain a reliable service, but we cannot guarantee uninterrupted availability of third-party components. AI provider costs are billed directly by your provider; we take no markup on AI costs.

The bratan platform, including its software, branding, design, and documentation, is the property of the operator or its licensors. You may not copy, modify, distribute, or reverse engineer the platform except as permitted by applicable law.

The agent framework running in your container — such as OpenClaw or Hermes — is open-source software licensed separately under its own licence. Your use of that framework within your container is governed by its licence. We do not claim ownership of the underlying open-source agent software itself.

You retain all rights to content you create or store within your container. We do not claim any ownership, licence, or usage rights over your container content beyond what is strictly necessary to provide the hosting service (e.g. storage, backup, and transmission).

We aim to provide reasonable service availability but do not guarantee specific uptime levels or a service-level agreement (SLA). We may perform planned maintenance with reasonable advance notice where possible.

Your container data is automatically backed up at regular intervals. In the event of a hardware failure, we aim for a recovery point objective of approximately 15 minutes. Backup and recovery are provided on a best-effort basis and do not constitute a guarantee against data loss.

We are not liable for service interruptions caused by events beyond our reasonable control, including but not limited to natural disasters, acts of government, internet infrastructure failures, power outages, third-party provider failures, cyberattacks, and pandemics (force majeure).

To the maximum extent permitted by Austrian law, the service is provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the service, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

To the maximum extent permitted by Austrian law, we are not liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill arising from or related to your use of the service.

Our total aggregate liability for any claims arising under or in connection with these Terms is limited to the total subscription fees you have paid to us in the 12 months immediately preceding the event giving rise to the claim.

We are not liable for: (a) the content, conduct, or legality of activities within your container; (b) the actions, output, or performance of AI providers or AI-generated content; (c) your compliance with the terms of your AI provider; (d) data loss resulting from your failure to maintain your own backups; (e) any third-party claims arising from your use of the service.

Nothing in these Terms excludes or limits our liability for (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded or limited under mandatory Austrian law, including the Konsumentenschutzgesetz (KSchG). Your mandatory statutory consumer rights remain unaffected.

You may cancel your subscription at any time through the dashboard. Cancellation takes effect at the end of the current billing period. After cancellation, your container and data will be retained for 30 days to allow you to request a data export or resubscribe. After this period, your container and all associated data will be permanently deleted.

We may suspend or restrict your access to the service immediately and without prior notice if: (a) you breach these Terms; (b) your use creates a security risk to the platform or other users; (c) your use degrades the performance, stability, or availability of the service for other tenants; (d) we are required to do so by law or a competent authority.

We will terminate your account and subscription without prior notice if we become aware that you are using the service for: (a) terrorism, terrorist financing, or the promotion of terrorism; (b) money laundering or the financing of criminal activity; (c) any activity that could cause legal, reputational, or operational damage to bratan, its operator, or the platform; (d) the creation, storage, or distribution of child sexual abuse material or other manifestly illegal content. In such cases, no refund will be provided.

We may also terminate your account with 30 days written notice for any reason, in which case you will receive a prorated refund of any prepaid subscription fees for the unused portion of the billing period.

Upon termination, regardless of the reason, you may request an export of your container data before deletion. We are under no obligation to retain your data beyond the retention periods stated in this section.

We process your personal data in accordance with our Privacy Policy, which is available at /en/privacy and forms part of these Terms. Please read it carefully.

For account data, billing data, and service metadata, we are the data controller under the GDPR. For data you store or process within your container, including chat-platform conversations (Telegram, Discord, Slack) and AI interactions, you are the data controller. We act solely as an infrastructure provider for container content and do not access, process, or analyse it.

We encourage you to contact us directly to resolve any disputes. You may reach us at [email protected].

For consumer disputes, the competent alternative dispute resolution body in Austria is: Verbraucherschlichtung Austria (Schlichtung für Verbrauchergeschäfte), Mariahilfer Straße 103/1/18, 1060 Wien, Austria, www.verbraucherschlichtung.at. We are not obliged to participate in dispute resolution proceedings before this body, but will consider participation on a case-by-case basis.

These Terms are governed by and construed in accordance with the laws of the Republic of Austria, excluding its conflict-of-law provisions and the UN Convention on Contracts for the International Sale of Goods (CISG).

If you are a consumer within the European Union, this choice of law does not deprive you of the protection afforded by the mandatory provisions of the law of your country of habitual residence (Article 6(2) of the Rome I Regulation, EC 593/2008).

If you are a consumer, you may bring proceedings in the courts of your place of domicile or in Austria (Article 18 of the Brussels I Regulation, EU 1215/2012). If you are acting in a commercial or professional capacity, the exclusive place of jurisdiction is Wien, Austria.

We may modify these Terms from time to time. We will notify you of material changes at least 30 days before they take effect, by email and/or through a notice in the dashboard. The updated Terms will be posted on this page with a new "Last updated" date.

If you do not agree with the modified Terms, you may cancel your subscription before the changes take effect. Your continued use of the service after the effective date constitutes acceptance of the modified Terms. Material changes will not apply retroactively to the current billing period.

If any provision of these Terms is found to be invalid or unenforceable by a competent court, the remaining provisions remain in full force and effect. The invalid provision will be replaced by a valid provision that most closely reflects the economic intent of the original.

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision. A waiver is only effective if made in writing.

We may assign our rights and obligations under these Terms to a third party in connection with a merger, acquisition, or sale of assets, provided your rights are not adversely affected. You may not assign your rights under these Terms without our prior written consent.

These Terms, together with the Privacy Policy and Imprint, constitute the entire agreement between you and us regarding the use of the service.

Poor-Plebs e.U., , Austria. Email: [email protected]. Full operator details are available on our Imprint page.